Moving Healthcare from What It Is to What It Should Be

The need for transformation in healthcare is greater than ever. In every other sector of the economy, consumers seamlessly interact with goods and services. Yet in healthcare, which matters so much more, consumers ­– patients – have frequent roadblocks, face unequal access and must deal with inexplicable delays to getting better treatments and cures.

For 20 years, Real Chemistry has brought ideas forward to make the world a healthier place. But at this inflection point, ideas are not enough to help healthcare transform. Too much of the healthcare ecosystem is disconnected. The great ideas must be informed by insights, enabled through technology, and then integrated across healthcare. It is that spirit that drives Real Chemistry’s new mission statement:

To use AI and ideas to transform what healthcare is into what it should be.

Encompassed in this new mission is an inspiring vision: for every human to have the opportunity for an excellent healthcare experience. This mission and vision will guide us for the next 20 years, as we use our capabilities to transform the healthcare experience for patients and providers.

Last month we rolled out this mission and vision in an all-company meeting, bringing everyone closer together under this mission and vision, showing how a firm with a wide variety of talents has capabilities that are interconnected and can have incredible results when they are combined in unique ways.

Building on our 20-year legacy, we clarified who we are today and what will guide us in the future by articulating five core values:

• Best Together. As individuals, we are among the best in our field. As Real Chemistry, we are an all-star team that sees diversity, inclusion and collaboration as a competitive advantage.

• Impact Obsessed. We put ourselves in a position to positively impact companies, directly impact care and leave the world better than we found it.

• Excellence Expected. Of yourself and those around you. To create a future where everyone has an excellent healthcare experience, we have to be excellent ourselves – in our work, our results and our ability to make those around us better.

• Evolve, Always. As healthcare modernizes, the only constant is change. To lead that change, we embrace the need to evolve as a company and as people – even when it’s uncomfortable.

• Accountability with an “I.” There is no royal “we” in accountability. It is a value every single one of us owns, for ourselves. I do my part and then some. I stand up for what I believe. I assume my role in running a financially healthy business.

The mission, vision and values all align to what’s most important in healthcare: the need to dramatically improve the patient experience. Innovations empowered by AI and technology can help us do that, and we must take advantage of these advances now.

Healthcare can get to where it needs to be, and a firm united under the mission, vision and values we have at Real Chemistry is ready to help make it happen.